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I am very pleased and Highly recommend ! Being Better Bed People not only means we’re trained as bed specialists, we’re also supporters of innovation in the bedding industry. Sealy. Have just been down to the apartment for the first time since having the mattress delivered. Forty Winks takes great pride in being Better Bed People. I reported this to the branch as well as to the customer care line. Nice clean on suite bedroom with an exceptionally comfortable bed. The various brands of beds to choose from are: Dunlopillo. I reported this to the store. They are available in one size only and have a range of accessories. I could not return to the house I was renting because of a severe allergic reaction to carpet beetles. Simmons. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The Forty Winks Powersleep Firm Comfort Queen Bed Set WAS R12 499 NOW R9 999 SAVE R2 500. Can you please provide your order number so we can follow up with the Castle Hill store? Hi Lisa, thanks for taking the time to leave a review and we're glad to hear you're enjoying your new SleepMaker Daintree mattress :-). Regards I contacted the ACCC to find out our rights. I might as well have bought from IKEA. First bed side rail split in 2015, replaced under warranty. I purchased a bed on the 17 August 2009. This was purchased for my 89 year old mother whom is moving into a Old Age Home in Wellington. Kat was amazing & her service is top notch. All four corners of the mattress were pulling upwards at varying heights. Selecting my mattress was the easy part, Maggie was so helpful. Very impressed with our new Daintree SleepMaker mattress! We will certainly purchase from them again. Thank you both for making us feel comfortable in this store. Forty Winks Australia is an Australian bed company. With 100 stores operating across the country, Forty Winks is Australia’s largest independently locally owned and operated bedroom retailer. Stitching was coming undone in many areas all over mattress. I purchased a be set and mattress from the Somerset West branch, the person I dealt with was Cameron. Good Day Forty Winks. Bringing you the best in-store experience is really important to us so we're thrilled to hear you were happy with the service. I could not be in the same room with the furniture let alone put my clothes and personal effects in the draws because the smell was overpowering and I would not be able to sleep. This was the first and last time I will ever buy through dial a bed and I will tell EVERYONE I know why! With my store visit, Dani, listened to me, helped clarify and made my decision process easy. Bed removed and now I'm still wait, because there is a procedure. They've offered ("as a gesture of good will") two new side rails which they are confident won't split. Further details in the disclaimer. This was a gift and the impact of it is lost if the goods are defective and nothing is being done about it. Contacted Castle Hill stored for resolution. I bought a mattress with 15 years warranty but it is dipping & sagging.It needs to return Invoice # NW 7837.Any help?Phone message ask to email but there is no email address any where.My email is: javed3174@hotmail.com. i'd talked to LLoyd and he said Nedbank can not update or send this information through to ITC. Now nearly four months later. Thank you. Would have taken them one minute. I just got off the phone, guess what, still no bed!! How to Find Us. © 2021 ProductReview.com.au Pty. Slumberking. It's been quite a journey and sure we’ve had our ups & downs but behind the scenes our brand is built from friendship. They informed me we had the right for a full refund because the product Forty Winks sold us had major defects. Forty Winks. Thanks for choosing Forty Winks Fyshwick. payment had been made 23.4.2020 - every week i have to call to follow up on when i am to receive the mattress - to date not one person can confirm the delivery nor if i am to get my money back. (No contact made). I enjoyed my stay at forty winks,and stay again Wayne Farrell 5/6 Verified. Hi Julia, this is fantastic to hear! Please tell me!! the worst service i have ever received from such a well know company. She also says they are not allowed to contact them telephonically, only via email [protected]@sleepworld.co.za When told the mattress is only replaced if its a major problem, I suggested a very dissatisfied customer is actually a major problem. It squeaks so loud every time my husband or me turns, and sags already. A range of electrically operated beds, designed for domestic use. And it gets even better. At Forty Winks, one would find a wide selection of beds, bedding, bedroom furniture, bed accessories, children’s furniture and mattresses that meets the broad array of customers’ needs, tastes and budgets. The person I spoke to was Jonnas. Lots of options to choose from and she got even our finance and installation sorted.Great store. Thanks. Quality: very nice, great sleep. When that didnt happen, they again said they are still waiting for stock and PROMISED it will be here by the 12 Oct! [protected] I have contacted Babes at the Pretoria branch where I bought it. Bedding. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. Could you elaborate on that? I was suffering from Hyperosmia, an overpowering sense of smell. Introducing Our New EXCLUSIVE Forty Winks Collection A range of pocket spring mattresses that offer the BEST forty winks forty winks Revive Revive Queen Bed Set ONLY VALUE allowing you to live your BEST SLEEP. No where in your story did I see "three days of harassment." I desperately needed a mattress so that I could stay in temporary accommodation. Now I have to hear they had a transport problem, not my problem, and the depot will receive their stock on Wednesday, 20 Oct, so I will DEFINITLY have my bed by Saterday, 22 Oct, promises, promises. The 13th Oct I phoned again and asked, WHERE'S MY BED? Witnessing my uncertainty about whether this was the right time to make an additional purchase the manager nevertheless ceased it as an opportunity to make a sale: Any reasonable human being would have advised someone in my predicament to take their time and cautioned them to be certain of their choice because of the stores no refund/change of mind policy. Responses I’ve received are “It’ll be ready when it’s ready”. What do I get out of this deal, free pillows? For 2.5k dollars you would think they would care a bit more about meeting customers expectations and holding to what is stated in their Terms . Paid $70 delivery in addition to $3,500 for the bed only for the rude and unhelpful delivery drivers to try to shake me down for extra cash to help a 52 year old 5 foot 2 woman get her old bed base downstairs. So beware, you could end up buying this used/preowned mattress like we did. Dial-a-Bed has an average consumer rating of 2 stars from 13 reviews. I'm still waiting. Dial-a-Bed has resolved 2 complaints. please advise what can be done if anything ? service is so hard to find and I walk out of most shops whinging about rudeness so this was a very pleasant surprise. I've lost all hope in your company and doubt i'll ever buy from you again so please give me my money back. She spotted me as soon as I e there’s the store and based on what I told her, she knew exactly what to show me and within 15 mins I was ready to buy. Follow @FortyWinks40. Can you please let me know how we are going to settle this problem, the alternative is that I cancel the deal and ask for a full refund! Good customer... Hi Rachael, providing our customers with the best possible experience is really important to us so we're pleased to hear this! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I bought a Forty Winks bed in August last year and it was THE WORSE BUY EVER. Why employ such awful people to damage your business and reputation? they will as it is inevitable given the design of the bed. First one the whole base gave in but then the bases weren't even from forty winks I guess. I am so dissapointed!!! Becoming desperate, we turned mattress over and used a $100 topper and were able to get another 4 months out of it. I feel I'm dealing with a bunch of sharks. I informed the salesman, who turned out to be the store manager, of my situation and the nature of my condition and requested floor stock because it had already been aired and was less likely to be a problem for me. We are so impressed with Vivi and her staff, their hard work and the welcoming environment they created in the shop. The loan mattress was more like a slab of concrete. Received all the help, compassion and assistance he needed. This whole experience has left me feeling violated and bullied: violated because I put my trust in someone at a vulnerable time in my life who saw me merely as a means to an end and took advantage of my misfortune; bullied because the salesman/manager refused to acknowledge that this situation constituted a health issue not a change of mind wherein he would been required to give me a refund according to the Forty Winks Refund Policy. BNPL I would recommend - it was a complicated, repetitive and time consuming exercise to finalise payment. I was in crisis the day I walked into the Bendigo Forty Winks store. Please will you email us at [email protected] so that we can assist in resolving your query. I am NOT impressed AT ALL, and I will tell EVRYBODY about this lieing, false promise experience I had with Dial a Bed. [number removed]. The male Store Manager relented and then told us we wouldn't be given a full refund until he inspected the mattress and found no stains as Forty Winks were going to resell it. It's not the store's fault if they fail to try the bed out by sleeping it during the 90 days. Call us on: 0101250940 They are fully serviced and the rooms are equipped with TVs and decoders, wall heaters, bar fridges, microwaves and electric blankets on the beds in winter. I contacted Kingsdown Customer Service and she told me they had already given Forty Winks a credit for the mattress. After a bit of dithering (on my part), met with consummate skill, sympathy and patience (on the part of the Fyshw... Hi Lorna, thanks for your feedback. We’re a market leader when it comes to partnering with manufacturers and sourcing the latest technology and designs available. The latest review Mattress was posted on Aug 24, 2010. Thanks for choosing Forty Winks Watergardens! Forty Winks beds for sale are exclusive to Dial-a-Bed, where we can attest that they are made with love by Forty Winks. this is normal...you just need to sleep on it for a couple of months until it settles (and voids the warranty) She then blamed the transport staff for damaging mattress. +[protected]. Nedbank issued us with an abandonment of judgment letter, but did not notify ITC of this information. Second side rail split 2017. In 2005 My husband sold his house out of hand, before it was about to be sold on an auction. Divan Beds. Hi, please accept our sincere apologies for the inconvenience caused. [email protected]. A duvet? The house has a very glamorous history. Hi Bobby, we appreciate you taking the time to leave a review. King Koil. Leanne Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. It is a very similar feel to another SleepMaker mattress we got over 7 years ago, and couldn't pass up the opportunity to go for the same again! For further information, consumers should contact Forty Winks on (03) 9574 5100 or email reception@fortywinks.com.au. I was still in dial a bed when I was told this. Con. Ideal for all shapes & sizes and particularly for the fuller figure - this incredible mattress is designed to carry the weight of 150kgs per sleeping person. All we want is for Nedbank to inform - update - notify ITC that the bond was paid in full in 2005 but this seems to be impossible. When the furniture arrived I had an immediate reaction to the smell of the varnish, which for me was a major health issue. Ltd. All Rights Reserved. I thought this would b a rush, but did it any way. Dial-a-Bed reviews first appeared on Complaints Board on Aug 24, 2010. The stitching came undone on my mattress after about 18 months of use. Thanks for choosing Forty Winks Hoppers Crossing :-). No matter your style or budget, we'll have a bedhead to help get you sleeping in style. Went into the Watergardens store and was warmly greeted by Vivi.She went above and beyond to help us and even offered to stay open after hours so I could return with my husband. Seating, Sleeping & Tables / Beds. This did not happen either. We'd phoned and talked to several different consultants at Nedbank Braamfonteins offices. It’s been 3 months. She was so funny and wasn't pushy at all and let us take our time. You can't expect a merchant to take back a product (especially a bed) after it's been in the possession of the customer for six months! Welcome to Forty Winks. Sturdy, comfortable and available in three comfort levels and all bed sizes, Forty Winks are available in all Dial•a•Bed stores and online. There are plenty of mattress shops in Tweed Heads so I would suggest avoiding forty winks. Have you contacted the store from which you purchased this from to discuss? We immediately complained to the male Store Manager at Forty Winks who sent the Kingsdown Rep to our home to inspect the mattress. I'm sorry but I am on my second bed of theirs & still no happy! Very unhappy, the mattress needs two people to move and the base is not straightforward to put together, also heavy. With three different stylish headboard options and a lower bed frame, our Navajo range is the perfect choice for your little one’s first bed. Thank you. I would highly recommend visiting Hoppers and buying a bed from 40 winks. If you cant pop into our showroom visit us online where there are 100's of beds at … ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Forty Winks Bed Co is an independent family run business established in 1989. If you've ever been told by … nd leave a loan mattress in its place while they were repairing my mattress. Please we need advice urgently what to do. Forty Winks Range of Adjustable Bed. I was in two min... King Chiro Flex5 Firm Mattress, comfortable bed for 12-18 months. I spent a fortune on this bed that offered a 15 year warranty and within the FIRST 6 Months the mattress started sinking. 05 Aug 2020, 11:39. Babes from the branch in Pretoria did send multiple times emails to the Company, but no one replies. They have a wider selection than many other local retailers, which is a great thing for customers. Firm yet comfortable, feels supportive and also doesn't feel like you sink into the mattress either. They had a massive Black sale so I got $300 dollars off each one! Can't express how happy we are with our product and all-round service. Customer service was brilliant and very helpful.Lisa was very knowledgeable and went out of her way to make sure we were offered all the advice and help to make our decision.More than pleased with selected product and service provided. The complaint has been investigated and resolved to the customer's satisfaction. Price: listed for 999 online but luckily I went physically in the Alexandria store. It is extremely firm, a lot firmer then the one I chose. We complained to the sales people of Dial a bed, and they say there is nothing that they can do for us, even if we pay in more and get another bed, they do not want to do that, they said that they have a 90 day policy where if we are unsatisfied then we can return the bed, but it being 6months they are not willing to assist us. Purchased Cobar King Bedroom Suite in May 2014 (~$7000). Breakfast was full English nicely cooked. Fortywinks is a small, friendly bed and breakfast situated in the quiet residential area of Chandlers Ford close to Eastleigh, approximately seven miles from the cathedral city of Winchester in one direction and bustling Southampton in the other.. Eastleigh town centre is adjacent to the railway station and has it's own nine screen cinema plus a variety of restaurants and cafes. ProductReview.com.au has affiliate partnerships. About Forty Winks Bed and Breakfast. My husband and I visited numerous businesses throughout an entire weekend in Toowoomba looking for a king size mattress. The room I had been offered to stay in had no furniture but I did not know how long I would be staying there. I can’t thank Dylan enough for the time he spent on the phone and online sorting this out for me - I left the store a more than happy customer and look forward to my mattress arriving this afternoon. It had 2cm indentations on both left and right sides of mattres... Hi, please accept our sincere apologies. With the 100 Day Comfort Exchange, if you’re not entirely happy with your Forty Winks bed, you can exchange it within 100 days, and get a new one. I felt several areas of pilling on top of the mattress and a small brown mark at foot of bed. I finally got rid of the bed and now waiting for my refund. y assistance with assembly please contact the store from which you purchased these items from. SLEEP FOR LIFE for big nights out and big nights in PLUS FREE forty winks FITNESS TRACKER live your best sleep. If the product is faulty the customer care team really don't care if you are happy or not. Bulelwa MVANDABA [protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, The bed is a year old. This happens after a very rude Manager at the shop telephonically. Besides these the beds come with marks on but is supposed to be brand new but the store is selling you the shop display that most people sit on and test! Terrible customer service, avoid at all costs. Forty Winks's Specifics. Worse buy ever. Purchased a mattress that I tried down in Adelaide to be sent to my holiday apartment in Queensland. I want to receive the latest Forty Winks catalogues and exclusive offers from Tiendeo in Darwin NT. Serta. Then the sag begins- within 26 months we had the mattress sent back and fixed/ replaced, can't remember- only to have it sag within a further 6 months. Their medium, firm and plush support beds can carry weight of up to 140kg per person. We were told by the Kingsdown Rep many things eg. The aim of this site is to give an insight into what products we have to offer in store, and to offer our accessories range for sale nationally over the internet. I sent the fax just after 12:00 for my confirmed payment. We bought sealy queen mattress from your online store december 2018 and it was fine till easter 2019 where is started making squeecky sounds that were so loud that my son could hear them all the way from his cot which made him wake up and cry in the middle of the night. Companies can't alter or remove reviews from ProductReview.com.au. We understand that we must get legal advice and use these channels to remove this judgment from his name. A simple, well made, affordable kombi bed that wasn’t over engineered and wouldn’t limit the use of an everyday vehicle. Rubbish service. All rights reserved. Would not recommend anyone purchase for this company in there life time, I want a bed, not three days of harassment, Refusal to update credit record about money received, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. About Dial-a-bed: VISIT OUR WEBSITE Connect with Dial-a-bed: Where we live: 14 Kramer Road, Sandton, Kramerville. It’s simply in our DNA. The service was terrific and I extremely pleased with my purchase. Nothing was done on the thursday and I called again on friday and was promised that the bed will be replaced on saturday. She offered to make us another mattress. I put my trust in the store manager, as a bedding specialist, only to discover I was dealing with a ruthless business man who cared more about the sale than meeting his customers needs. The staff were friendly. Would not recommend anyone purchase for this company in there life time. I am sure ... Was never advised that the bed, heavy and with a gas lift base, would arrive in bits (not comparable to an easy flat pack assembly). I explain to him that I am extremely unsatisfied and that we only have visited using that bed this passed wkend as no one used it before but he said there is nothing he can do due to their 90 day policy!! The beds are available with back lift and knee lift. I don’t feel as if the mattress is correct, can I exchange it or get a refund? They also told me they'd never had any warranty claims on this bed (incorrect as we did a warranty claim in 2015!) Thanks for choosing Forty Winks Watergardens. Hi Elisabeth, thanks for your feedback and we're disappointed to hear this wasn't communicated to you. I received an email from the customer "care" team asking for photographs etc to satisfy the warranty. Forty Winks started with a solution……. I called your office to file a complaint and I got new one early this year, by march this year the new mattress was making the same squeecky sounds as the last one. These divan bases are paired with one of the mattresses from our large range. ick staff), we have a mattress that both embraces my body and provides my partner with support for his. Our bed now being held up with extra timber and clamps. They are happy to sell you a bed but if anything goes wrong, they either ignore you or fob you off. Dial a bed had been called numerous times and all response i get it, we will follow up and call you back - meaning i have to call again. Choose from a range of options including timber or upholstered bedheads that can be used standalone or paired with a matching bed base. Thanks Dylan and Maggie. They even organized the delivery free of charge. We agreed at N1 City for a refund and then taking away the mattress in question. We have over 40 beds on display in our showroom of high quality and low prices with fast delivery and expert advice. . Headboards. Only contact I’ve had with store was because I had to call and email to get any information about my order. They were giving ample time (90 days) to test the bed and return it if they were not satisfied. s where others had already left there body signatures. I cannot recommend this store too highly - I will certainly be recommending it to all my friends. “Someone will be in contact with you about delivery”. I reported the complaint early on thursday (2008). A really great experience for my daughter and myself. i am really at my wits end and am seriously considering laying a theft charge against the company. To remove the judgment from ITC we'd talked to several lawyers will be appr. From my first phone call to Forty Winks Melville, Dani"s (Daniela) professionalism, warm welcome and knowledgable approach made the whole exercise smooth and easy. As we fell in love with the most expensive one, she worked wonders to get it within our budget. SUMMER SALE forty winks UP TO 30% FOAM ENCASED POCKET Forty Winks Revive Firm Comfort Queen Bed Set OFF NOW R7 999 SAVE R150O OFFERS VALID UNTIL 10 JAN 2021 WHILE STOCKS LAST forty winks forty winks Goer 20% Forty Winks Powersleep Firm Comfort Queen Bed Set NOW R9 999 OFF SAVE R2 500 forty winks Sleepsaver Phrty winks Se 30% OFF Forty Winks Sleepsaver Forty WInks … Would highly recommend. Location is handy for St Ives and travel to other places such as Cambridge, Huntingdon or Peterborough. The customer service we received from Forty Winks was also fantastic, very informative and professional. Great store with huge range on display. My husband and I travelled back to Forty Winks that afternoon wanting a refund. Your trust is our top concern. ! We contacted the male Store Manager and told him what the ACCC advised us. Once you've made those decisions, you are ready to shop around. [protected]@gmail.com is my email for further contact. Originally(July 2009) I was told to secure this deal with the bed I'd have to do an internet transfer, but had to do this by 12:00 noon. I was / am very shocked to learn that no Head Ord been delivered and subsequently found out from Cameron that the Head Ord is a optional extra. Forty Winks is a luxury B&B with self-catering rooms and a cottage. 40 Winks is based in hip and trendy East London. I also want to receive catalogues from the Homeware & Furniture category . This was in anticipation that the bed will be replaced on that day. Glad to hear we could help. On 11th May we phoned Dial-a-bed as our 2 and a half year old Sealy bed felt like it was broken. I have send photos when I send in my complaint in Sept 2020. The sides of the pillow top were bulging severely on both sides. Our extensive range of divan bases come in a large choice of fabrics and colours with many storage options. I have purchased a King Coil Bed about 6 months ago for my spare room based on the advertisement that if one person moves that the other person won’t be effected, yet the slighted move has an effect on the partner sleeping. Forty Winks Kids Bedding 2020. After 8 months it was completely sunken. I was looking around for a mattress and base. I recommend this store to all people looking for excellent service. Forty Winks Franchising Pty Ltd. Traders who sold this product. Delivery: $ 70 flat fee for both single beds and I live on the third floor with no lift. The mattress was delivered to us 10 days later. Seriously disappointed that I bought their beds and by dial a bed as well!! Forty Winks bed from Dial-a-bed. At this moment that amount still shows - reflects as outstanding on ITC. It even says medium on my invoice when I chose a soft feel. I drove all the way to our closest town, 60km, that same day to make my payment so that I can receive my bed asap. Thanks Erin! A first time user of HUMM - both myself and the staff - the next 90 mins was spent trying to successfully process my transaction. They said my closest depot will receive stock on Friday, 15th Oct and we will DEFINITLY receive our bed by saturday, otherwise DEFINITLY on Monday, 18th Oct. Nevertheless, the manager at Forty Winks Bendigo insisted this constituted a change of mind so that he could enforce the stores no refund policy and gave me a store credit instead.

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