Forty Winks SA is an online store for exclusive sleepwear for babies, toddlers, moms and moms-to-be. The request was refused outright by the team including [name removed]. She told me the mattress is HARPA assertived and made with spinal care so I'm guaranteed a good nights sleep. I emailed the store this morning but didn't hear back so I called them. I can only assume that this store is concerned with revenue rather than good, lasting relations with customers who would recommend good service to others. Contact Us. THEY LISTENED TO ME, my needs were not exploited. What?! (DFO South Wharf, Melbourne, VIC) terrible very terrible experience.I bought a king mattress in M they send my F firm one, and i realised after the delivery, (it was the customer service fault). They offer dual sided firmness options, which is ideal for shoppers who have different firmness requirements than their partners. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I called back the following day requesting to speak with a supervisor as i would like to make a formal complaint of the way this situations has been handled and if they only took the time to listen, they would see that the bed frame has defects from the manufacture STOKE Furniture. I slept easy that night thanks to her. These mattresses get good comfort scores from customers, but sadly have reports of sagging issues. I eventually went on to find a bed from somewhere else. These mattresses are priced lower than global brands and are Australian made. We were looking for a new mattress and we had already pick out one from another store. To which I said a new mattress. But Forty Winks included both these charges in the cancellation fee. There are plenty Forty Winks Competitors that actually have good Service and good Reviews. From a disappointed customer. Went to Forty Winks Toowoomba to buy a king plush mattress because of their special of any size mattress for the price of a single mattress. I read reviews, I talked to people. A scratch, a dent, a hole? The worst part is that even when they do get it they don't intend to deliver it to me until four days later...You would think that because I've waited for so long they would make an effort to get it to me sooner - but it's obviously not convenient for them. "Best mattress I ever owned! Bought a Forty Winks Hamilton queen mattress about 12 months ago. I’m not sure if anyone in their right mind would take up that option. JavaScript seems to be disabled in your browser. The pros: High profile, luxury mattresses with dual sided firmness options. King Koil Akita Firm Three Quarter Mattress Standard Length . View Product > SAVE 2000 . I will never buy from them again. So helpful! They were price matching another shop, although with a very bad grace. The pros: Moderately priced hybrid mattreses with zoned support and mid-grade foams. The cons: Some longevity issues reported by customers. We were taken to there warehouse to collect .The warehouse staff brought out the mattress when l looked at it l said "this is not the mattress l brought" the man said "yes it is they have changed the fabric" l replied no that is the mattress of the 2013 base l am getting l paid extra for a good mattress he replied" just take that one" l said "no just give me the one l paid for" he replied "lm not putting up with this ???? She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. Very disappointed and upset that we have paid for something we cannot sleep on and wouldn’t even try to sell to someone else. .just take it" l said NO give me the one l paid for again he said "lm not putting up with your.??????????????? Thank you Zac for a very wonderful purchasing experience at Nunawading store. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . Forty Winks were unmovable except to offer a free mattress cover and to drop the additional charge for the new mattress. A pleasant experience! I rang once I had possession, they checked and rang me back, and I had it delivered the following week. The owner of the Forty Winks Alexandria store ([name removed]) insinuated it was my fault and then told me to never to call the store again. I said to them, that from an ethical point of view, seeing as though it was a king bed and it was going upstairs, we should have been warned that any damage that may occur will not be covered. The cons: Problems with durability reported by some customers. I went in to buy a queen size mattress a few days before boxing day. Walked into the Midland WA store and purchased a mattress with details provided by salesman. And still I don't know when the bed is going to be replaced. Nevertheless, I decided to go ahead with buying the king mattress at a very large price. Find forty winks bedroom suites ads. I like a reasonably firm mattress, but on trying the medium Back care one, it seemed pretty good, so I ordered the bed and mattress, to be held til I was in my new place. Martina at 40 Winks Bunbury is an absolute star. Terrible customer service and plain rude. Dear Sealy and Dial a bed Centurion Mall. Their performance resembled total trickery and I am disgusted. We received ongoing updates via messaging and phone calls within an hour of my posting the problem, to the manufacturers staying in touch with us every step of the way, to the transport company keeping us always in the loop or where the new mattress was. I am thankful that this mattress will last me for around 6-8 years and next time I will only buy one online to avoid these dodgy people. Will definitely purchase from you again. Was R11,999 Now R9,999. That is the bed I want. we rang and made a complaint and they had someone come and take a look, this lady was nothing but inconsiderate and rude, she walked in, took one look at the mattress and said "well, I won't be able to inspect this mattress because it is dirty, you will need to pay for it to be cleaned before we can even consider looking at it, and after we see that it is cleaned, I still may not be able to take a look if it is still not up to standard" I was highly offended at this claim seeing how I like to keep my house tidy! Most customers like their Silent Partner mattress, but others had problems with the durability. Not what I was told in store. Here in starts the drama. He helped me find the best mattress for my budget and did not try to pressure me into paying more. These mattresses get good reviews from customers both in Australia and globally, but there are issues when it comes to the pricepoint. Bought bed frame & mattress at VIP sale night. They get good marks from customers on initial comfort, but they have some issues with durability and sagging. They feature innersprings with zoned ergonomics, which is designed to cradle the spine properly. FortyInks Watergardens went out of their way to hel my elderly mother with her new bed. More info. Who knows what other fine print exists that will void my warranty? I became annoyed by this response and explained that I'd take this to social media. I'm also concerned from a safety perspective just how safe this bed is, now. Should have walked out as soon as the saleswoman started to get pushy. the bed and base is in the bedroom and I am very happy, thanks to the delivery staff and the manager of Forty Winks. I have been selling and sleeping on a Spring Air mattress for 25 years. URGENT: MATTRESS REQUIRED. Still waiting to speak to the state manager..Have spoken to state manager but no real out come as all they will do is talk to everyone who was there at the time but as for knowing the out come they have privacy regulation"s which will not allow me to know what actions will be taken so in other words waste of time contacting them unbelievable, This mattress I purchased was Capri medium and it is so hot. When I arrived home, I noticed on the receipt that floorstock was underneath the description of my purchase. I'm extremely disappointed that an item in Forty Winks's inventory could break so easily under its own weight like this - it means my three year old son didn't have a place to sleep last night. However the frame is about 20cm too long for a King Single mattress (we bought both frame and mattress at Forty Winks at the same time). The pros: A variety of innerspring mattresses in multiple firmnesses with added spine support. She then wanders off to show me yet another bed that I do not want. They just dumped the bed, said sign here and couldnt get out of there quick enough and didnt say Thank You or anything which I thought was quite rude but apart from that I am happy with Forty Winks and would purchase from there again. This Pebble Puff Tencel 1" Polyester Mattress Pad is designed for maximum comfort and a rejuvenating night's rest. Happy with the service at Forty Winks Jindalee but as there’s no trial period for Crown mattresses we are stuck with it and made a very expensive mistake. Now, I understand that he was not obliged to give away any upcoming discount information, and he could have just said "I don't know anything about that; or, I can't say etc". We phoned Forty Winks after a little under 36 hours and was told we couldn't cancel as the mattress was already made except for the topping. Forty Winks have low star rating for a reason! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. "we won't sleep till you sleep" what a laugh. Was expecting the bed to be assembled as in the past instead it is all dumped on my front verandah with the delivery guys saying they are not allowed to enter the house. Customer service could not of been better. I sink down and its very uncomfortable to sleep on now. They answered all my questions and gave me more information than I was originally after. These mattresses come with a variety of firmness options and luxury features like pillow tops and hand-tufting. A.H.Beard is known for the popular King Koil brand of mattresses that are mid-priced versus other global competitors. Dial-A-Bed has a reputation for bargain bedding and quality service. Go for a real one. It is also not possible to return a mattress that has been slept on over change of mind due to hygiene issues, something which was not disclosed at time of sale. The bed frame (delivered after a month) was flimsy and had holes in the wood of the bedhead. They gave a 2 hour window for delivery and turned up on time, and were very friendly. I haven't asked for a refund because all I've seen in reviews is that it's practically impossible! My elderly parents bought a Forty-Winks mattress from the Centurion branch In October of last year. Not a good product at all. For prices in the thousands, some may find better luck buying from an online mattress brand. I had been looking for a bed for my spare room. The amount of information and advice I received from the staff was amazing. If I had waited the recommended amount of time for breaking in a new mattress before making a complaint, the health problems caused by this store's negligence would only have increased in severity. Forty Winks has a great employee working for them . The Forty Winks Revive Firm boasts the Pro-active Capsule Pocket system, combined with layers of firm, high resilience foam for maximum spine support whilst reducing partner disturbance for a better night's rest. Thankyou Nicola . Now I came back in the store a few days later (after boxing day) to pay the rest and what do I see, the mattress is around $600 cheaper than the price I paid. It turned out the guy yelling and abusing me was the Director for Bendigo forty wink.. He was rude on the phone. It wasn't written on their papers, but they did it cheerfully. We test mattresses from popular retailers and online bed in a box brands including Koala, Sealy, Snooze, Sleepmaker and more to help you find the best bed. Update: the people helping on this site have amazed me with how quickly and efficiently they've corrected this problem. It amazes me that these people are still in business. Delivery guys, Paul and his offsider, could not have been more helpful. Or this one. They use a "bed match" gimmick to get you in and direct you towards the mattresses they want to sell irrespective of whether it's what you need. Sealy Turnberry Medium Three Quarter Mattress Extra Length . The On Credit amount shown is based on 12 monthly repayments (including interest charged at 20.50%* per year and excluding Mobicred's set-up and service fees). Rotated once monthly as stated on the mattress care instructions. Forty Winks is a mattress retailer that has stores across Australia and also ships mattresses and bedroom furniture from their online store as well. We purchased a King size Bed set from Forty Wink Jindalee, the sales person was [name removed]. Not once did she mention floorstock, although in hindsight, my husband said it was on one of the signs in the store (not on the mattress I was buying though), but I did not notice that sign. I walked out the the store highly confident with what I had purchase. Dirty rotten scoundrels. I am overall very happy with the furniture and sealy mattress. I called the store to say that I wanted a refund because I had purchased this mattress on the basis of a dishonest sales pitch. I miss my bed when I stay anywhere else. We agreed to exchange the bedhead that was delivered for the display bedhead as the best option. None of the staff mentioned this "place order 4 weeks piror" thing to me when i paid my deposit! What's worse is the warranty on the mattress says it will be void if the mattress is on a saggy and non-supportive frame. We'll go through each in detail below so that you can get a better sense of what you are buying.So here they are... Silent Partner is an exclusive brand to Forty Winks, which enables it to be sold at a lower pricepoint and also have more lenient exchanges. If i don't want to place an order, why the hell i am paying you the deposit??? When we came back and asked the staff about this they said it was the design, but this wasn’t explained to us on VIP night and the bedhead on the display was smooth and had no holes. My purchase started back in Nov 2014, till delivery in mid May 2015. We didn't have any idea on mattress but he was not willing to show us any others. The salesman at Forty Winks at Bennetts Green was the most helpful I've encountered. :-(, Arranged for Dept of CPFS to pay for a bed and furniture as we had in the past. OMG we’ve just put down a deposit for our ( expensive) new mattress with forty winks at bundaberg ........after reading some of these reviews , I’m really worried now about quality/ after sales service/ delivery/ so many people said that their brand new mattress sagged and had terrible problems within a few months..... We had a brilliant young sales person, who was quite new to the job, but gave us 120% of her time and knowledge ( she was happy to defer to a more experienced person a few times, which we were happy with) this was one of the reasons we happily bought the mattres. Furniture shopping is an oftentimes tedious and mundane task. I suffer from neck and back pain and my comfort is different to my partners. My old mattress was only 6 years old but recently in the last few years I started having back pain every morning. Aside from the price, the Active Sleep mattress range also offers ideal back support and a soft comfort layer that ensures optimal back support is paired perfectly with upper softness. Free Local Delivery On Online Orders over R2999. There is so much more to this story but ill leave it at that and just say that every single person I have dealt with regarding this matter has been uncooperative and the customer service is an absolute joke. Thank you so much Sealy and the team at Forty Winks, West Gosford. Went in to the mild end home maker store in Adelaide and was served by Simon. When put together, two singles make up a king size bed. I thought about what he would need as he grew and started going to school. Their mattresses start well below $1,000 and come with traditional mattress designs with coils being the focus. Take it from me - forget the $50 special from some discount store, and invest in a good mattress." We narrowed it down to 3 in different price categories and we alone decided to purchase the more expensive brand (although it was on sale). The bed was comfortable in the first 3 months, March, April and May. Nothing was too much trouble for her. I was then told by Forty Winks a replacement part would be sent out to me but they could not give me a delivery day. "I don't mean to sound hokey, but it is seriously the most comfortable mattress I have ever slept on. Before you add an item to your cart, you'll need to apply for a Mobicred account via the Mobicred website. Is this the right way to treat a customer who has bought a bed which broke under its own weight and could have injured his child. Upon ordering, I said to the sales guy at (crossroads) that I have stairs and that my Kind Bed Mattress will need to be taken upstairs. No efforts to have us return as mildy satisfied customers. With the guarantee the comfort wouldn’t be the same. I bought a bed with mould growing on the wood frames. Serta manufactures traditional mattresses with updated features like pocketed coils and luxury pillow tops. Delivery & rude staff at Auburn Store nsw. I can't remember the last time I ever wanted to punch someone, but I would have loved to have punched him. very happy with our choice of mattress also . Tried to make a warranty claim for collapsed springs without any success. The delivery drivers replied any damage that results in them delivering the product is not going to be covered. Forty Winks incurred no costs but ended up with a healthy cancellation fee of $1,300. This is for a queen sized bed which didn't come with a middle bar to stablailse it. Shop Australia's widest range of mattresses, bases and ensembles from leading brands including Sealy, King Koil, My Side, Serta, SleepMaker, Tempur and more. He was extremely polite and helpful, I would highly recommend him. Forty Winks For Sale. What about this one? I bought a bed frame and literally its ripped off the bottom of some wooden pallet No packaging at all for the bed frame i bought its literally just pieces of dirty wood and I have to put together Not to mention the temporary bed they sent me is just sticks and planks from the garbage dump The mattress feels ok so that's not really a scam. I finally decided on the bed. What does damage constitute? At all. Worst customer service ever. Excellent customer service by Fiona at Thomastown store, Such excellent customer service at 40 Winks Bunbury WA, Advanced Comfort Mattress - Warranty not honoured as expected, NO REGRETS... everyone should sleep like this, delivering wrong mattress and very bad conversation, browse our top rated Australian mattresses. At forty winks they started at the bottom range and moved up until I was happy. After 2 dodgy mattresses in 2 months i managed to get most of my money back except for $100 which they kept for their troubles. Don't ever buy a King Koil and never from forty winks, they only care about making a sale then to inform you that King Koil is considered the worst mattress makers amongst customers. I was given an option of paying in full or just a deposit when I found that there would be a 4-5 week wait. 40 Winks Head Office arranged for Rosa to call me. Thank you Forty Winks Eltham. 2013 Ducati Diavel Carbon,
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Forty Winks SA is an online store for exclusive sleepwear for babies, toddlers, moms and moms-to-be. The request was refused outright by the team including [name removed]. She told me the mattress is HARPA assertived and made with spinal care so I'm guaranteed a good nights sleep. I emailed the store this morning but didn't hear back so I called them. I can only assume that this store is concerned with revenue rather than good, lasting relations with customers who would recommend good service to others. Contact Us. THEY LISTENED TO ME, my needs were not exploited. What?! (DFO South Wharf, Melbourne, VIC) terrible very terrible experience.I bought a king mattress in M they send my F firm one, and i realised after the delivery, (it was the customer service fault). They offer dual sided firmness options, which is ideal for shoppers who have different firmness requirements than their partners. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I called back the following day requesting to speak with a supervisor as i would like to make a formal complaint of the way this situations has been handled and if they only took the time to listen, they would see that the bed frame has defects from the manufacture STOKE Furniture. I slept easy that night thanks to her. These mattresses get good comfort scores from customers, but sadly have reports of sagging issues. I eventually went on to find a bed from somewhere else. These mattresses are priced lower than global brands and are Australian made. We were looking for a new mattress and we had already pick out one from another store. To which I said a new mattress. But Forty Winks included both these charges in the cancellation fee. There are plenty Forty Winks Competitors that actually have good Service and good Reviews. From a disappointed customer. Went to Forty Winks Toowoomba to buy a king plush mattress because of their special of any size mattress for the price of a single mattress. I read reviews, I talked to people. A scratch, a dent, a hole? The worst part is that even when they do get it they don't intend to deliver it to me until four days later...You would think that because I've waited for so long they would make an effort to get it to me sooner - but it's obviously not convenient for them. "Best mattress I ever owned! Bought a Forty Winks Hamilton queen mattress about 12 months ago. I’m not sure if anyone in their right mind would take up that option. JavaScript seems to be disabled in your browser. The pros: High profile, luxury mattresses with dual sided firmness options. King Koil Akita Firm Three Quarter Mattress Standard Length . View Product > SAVE 2000 . I will never buy from them again. So helpful! They were price matching another shop, although with a very bad grace. The pros: Moderately priced hybrid mattreses with zoned support and mid-grade foams. The cons: Some longevity issues reported by customers. We were taken to there warehouse to collect .The warehouse staff brought out the mattress when l looked at it l said "this is not the mattress l brought" the man said "yes it is they have changed the fabric" l replied no that is the mattress of the 2013 base l am getting l paid extra for a good mattress he replied" just take that one" l said "no just give me the one l paid for" he replied "lm not putting up with this ???? She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. Very disappointed and upset that we have paid for something we cannot sleep on and wouldn’t even try to sell to someone else. .just take it" l said NO give me the one l paid for again he said "lm not putting up with your.??????????????? Thank you Zac for a very wonderful purchasing experience at Nunawading store. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . Forty Winks were unmovable except to offer a free mattress cover and to drop the additional charge for the new mattress. A pleasant experience! I rang once I had possession, they checked and rang me back, and I had it delivered the following week. The owner of the Forty Winks Alexandria store ([name removed]) insinuated it was my fault and then told me to never to call the store again. I said to them, that from an ethical point of view, seeing as though it was a king bed and it was going upstairs, we should have been warned that any damage that may occur will not be covered. The cons: Problems with durability reported by some customers. I went in to buy a queen size mattress a few days before boxing day. Walked into the Midland WA store and purchased a mattress with details provided by salesman. And still I don't know when the bed is going to be replaced. Nevertheless, I decided to go ahead with buying the king mattress at a very large price. Find forty winks bedroom suites ads. I like a reasonably firm mattress, but on trying the medium Back care one, it seemed pretty good, so I ordered the bed and mattress, to be held til I was in my new place. Martina at 40 Winks Bunbury is an absolute star. Terrible customer service and plain rude. Dear Sealy and Dial a bed Centurion Mall. Their performance resembled total trickery and I am disgusted. We received ongoing updates via messaging and phone calls within an hour of my posting the problem, to the manufacturers staying in touch with us every step of the way, to the transport company keeping us always in the loop or where the new mattress was. I am thankful that this mattress will last me for around 6-8 years and next time I will only buy one online to avoid these dodgy people. Will definitely purchase from you again. Was R11,999 Now R9,999. That is the bed I want. we rang and made a complaint and they had someone come and take a look, this lady was nothing but inconsiderate and rude, she walked in, took one look at the mattress and said "well, I won't be able to inspect this mattress because it is dirty, you will need to pay for it to be cleaned before we can even consider looking at it, and after we see that it is cleaned, I still may not be able to take a look if it is still not up to standard" I was highly offended at this claim seeing how I like to keep my house tidy! Most customers like their Silent Partner mattress, but others had problems with the durability. Not what I was told in store. Here in starts the drama. He helped me find the best mattress for my budget and did not try to pressure me into paying more. These mattresses get good reviews from customers both in Australia and globally, but there are issues when it comes to the pricepoint. Bought bed frame & mattress at VIP sale night. They get good marks from customers on initial comfort, but they have some issues with durability and sagging. They feature innersprings with zoned ergonomics, which is designed to cradle the spine properly. FortyInks Watergardens went out of their way to hel my elderly mother with her new bed. More info. Who knows what other fine print exists that will void my warranty? I became annoyed by this response and explained that I'd take this to social media. I'm also concerned from a safety perspective just how safe this bed is, now. Should have walked out as soon as the saleswoman started to get pushy. the bed and base is in the bedroom and I am very happy, thanks to the delivery staff and the manager of Forty Winks. I have been selling and sleeping on a Spring Air mattress for 25 years. URGENT: MATTRESS REQUIRED. Still waiting to speak to the state manager..Have spoken to state manager but no real out come as all they will do is talk to everyone who was there at the time but as for knowing the out come they have privacy regulation"s which will not allow me to know what actions will be taken so in other words waste of time contacting them unbelievable, This mattress I purchased was Capri medium and it is so hot. When I arrived home, I noticed on the receipt that floorstock was underneath the description of my purchase. I'm extremely disappointed that an item in Forty Winks's inventory could break so easily under its own weight like this - it means my three year old son didn't have a place to sleep last night. However the frame is about 20cm too long for a King Single mattress (we bought both frame and mattress at Forty Winks at the same time). The pros: A variety of innerspring mattresses in multiple firmnesses with added spine support. She then wanders off to show me yet another bed that I do not want. They just dumped the bed, said sign here and couldnt get out of there quick enough and didnt say Thank You or anything which I thought was quite rude but apart from that I am happy with Forty Winks and would purchase from there again. This Pebble Puff Tencel 1" Polyester Mattress Pad is designed for maximum comfort and a rejuvenating night's rest. Happy with the service at Forty Winks Jindalee but as there’s no trial period for Crown mattresses we are stuck with it and made a very expensive mistake. Now, I understand that he was not obliged to give away any upcoming discount information, and he could have just said "I don't know anything about that; or, I can't say etc". We phoned Forty Winks after a little under 36 hours and was told we couldn't cancel as the mattress was already made except for the topping. Forty Winks have low star rating for a reason! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. "we won't sleep till you sleep" what a laugh. Was expecting the bed to be assembled as in the past instead it is all dumped on my front verandah with the delivery guys saying they are not allowed to enter the house. Customer service could not of been better. I sink down and its very uncomfortable to sleep on now. They answered all my questions and gave me more information than I was originally after. These mattresses come with a variety of firmness options and luxury features like pillow tops and hand-tufting. A.H.Beard is known for the popular King Koil brand of mattresses that are mid-priced versus other global competitors. Dial-A-Bed has a reputation for bargain bedding and quality service. Go for a real one. It is also not possible to return a mattress that has been slept on over change of mind due to hygiene issues, something which was not disclosed at time of sale. The bed frame (delivered after a month) was flimsy and had holes in the wood of the bedhead. They gave a 2 hour window for delivery and turned up on time, and were very friendly. I haven't asked for a refund because all I've seen in reviews is that it's practically impossible! My elderly parents bought a Forty-Winks mattress from the Centurion branch In October of last year. Not a good product at all. For prices in the thousands, some may find better luck buying from an online mattress brand. I had been looking for a bed for my spare room. The amount of information and advice I received from the staff was amazing. If I had waited the recommended amount of time for breaking in a new mattress before making a complaint, the health problems caused by this store's negligence would only have increased in severity. Forty Winks has a great employee working for them . The Forty Winks Revive Firm boasts the Pro-active Capsule Pocket system, combined with layers of firm, high resilience foam for maximum spine support whilst reducing partner disturbance for a better night's rest. Thankyou Nicola . Now I came back in the store a few days later (after boxing day) to pay the rest and what do I see, the mattress is around $600 cheaper than the price I paid. It turned out the guy yelling and abusing me was the Director for Bendigo forty wink.. He was rude on the phone. It wasn't written on their papers, but they did it cheerfully. We test mattresses from popular retailers and online bed in a box brands including Koala, Sealy, Snooze, Sleepmaker and more to help you find the best bed. Update: the people helping on this site have amazed me with how quickly and efficiently they've corrected this problem. It amazes me that these people are still in business. Delivery guys, Paul and his offsider, could not have been more helpful. Or this one. They use a "bed match" gimmick to get you in and direct you towards the mattresses they want to sell irrespective of whether it's what you need. Sealy Turnberry Medium Three Quarter Mattress Extra Length . The On Credit amount shown is based on 12 monthly repayments (including interest charged at 20.50%* per year and excluding Mobicred's set-up and service fees). Rotated once monthly as stated on the mattress care instructions. Forty Winks is a mattress retailer that has stores across Australia and also ships mattresses and bedroom furniture from their online store as well. We purchased a King size Bed set from Forty Wink Jindalee, the sales person was [name removed]. Not once did she mention floorstock, although in hindsight, my husband said it was on one of the signs in the store (not on the mattress I was buying though), but I did not notice that sign. I walked out the the store highly confident with what I had purchase. Dirty rotten scoundrels. I am overall very happy with the furniture and sealy mattress. I called the store to say that I wanted a refund because I had purchased this mattress on the basis of a dishonest sales pitch. I miss my bed when I stay anywhere else. We agreed to exchange the bedhead that was delivered for the display bedhead as the best option. None of the staff mentioned this "place order 4 weeks piror" thing to me when i paid my deposit! What's worse is the warranty on the mattress says it will be void if the mattress is on a saggy and non-supportive frame. We'll go through each in detail below so that you can get a better sense of what you are buying.So here they are... Silent Partner is an exclusive brand to Forty Winks, which enables it to be sold at a lower pricepoint and also have more lenient exchanges. If i don't want to place an order, why the hell i am paying you the deposit??? When we came back and asked the staff about this they said it was the design, but this wasn’t explained to us on VIP night and the bedhead on the display was smooth and had no holes. My purchase started back in Nov 2014, till delivery in mid May 2015. We didn't have any idea on mattress but he was not willing to show us any others. The salesman at Forty Winks at Bennetts Green was the most helpful I've encountered. :-(, Arranged for Dept of CPFS to pay for a bed and furniture as we had in the past. OMG we’ve just put down a deposit for our ( expensive) new mattress with forty winks at bundaberg ........after reading some of these reviews , I’m really worried now about quality/ after sales service/ delivery/ so many people said that their brand new mattress sagged and had terrible problems within a few months..... We had a brilliant young sales person, who was quite new to the job, but gave us 120% of her time and knowledge ( she was happy to defer to a more experienced person a few times, which we were happy with) this was one of the reasons we happily bought the mattres. Furniture shopping is an oftentimes tedious and mundane task. I suffer from neck and back pain and my comfort is different to my partners. My old mattress was only 6 years old but recently in the last few years I started having back pain every morning. Aside from the price, the Active Sleep mattress range also offers ideal back support and a soft comfort layer that ensures optimal back support is paired perfectly with upper softness. Free Local Delivery On Online Orders over R2999. There is so much more to this story but ill leave it at that and just say that every single person I have dealt with regarding this matter has been uncooperative and the customer service is an absolute joke. Thank you so much Sealy and the team at Forty Winks, West Gosford. Went in to the mild end home maker store in Adelaide and was served by Simon. When put together, two singles make up a king size bed. I thought about what he would need as he grew and started going to school. Their mattresses start well below $1,000 and come with traditional mattress designs with coils being the focus. Take it from me - forget the $50 special from some discount store, and invest in a good mattress." We narrowed it down to 3 in different price categories and we alone decided to purchase the more expensive brand (although it was on sale). The bed was comfortable in the first 3 months, March, April and May. Nothing was too much trouble for her. I was then told by Forty Winks a replacement part would be sent out to me but they could not give me a delivery day. "I don't mean to sound hokey, but it is seriously the most comfortable mattress I have ever slept on. Before you add an item to your cart, you'll need to apply for a Mobicred account via the Mobicred website. Is this the right way to treat a customer who has bought a bed which broke under its own weight and could have injured his child. Upon ordering, I said to the sales guy at (crossroads) that I have stairs and that my Kind Bed Mattress will need to be taken upstairs. No efforts to have us return as mildy satisfied customers. With the guarantee the comfort wouldn’t be the same. I bought a bed with mould growing on the wood frames. Serta manufactures traditional mattresses with updated features like pocketed coils and luxury pillow tops. Delivery & rude staff at Auburn Store nsw. I can't remember the last time I ever wanted to punch someone, but I would have loved to have punched him. very happy with our choice of mattress also . Tried to make a warranty claim for collapsed springs without any success. The delivery drivers replied any damage that results in them delivering the product is not going to be covered. Forty Winks incurred no costs but ended up with a healthy cancellation fee of $1,300. This is for a queen sized bed which didn't come with a middle bar to stablailse it. Shop Australia's widest range of mattresses, bases and ensembles from leading brands including Sealy, King Koil, My Side, Serta, SleepMaker, Tempur and more. He was extremely polite and helpful, I would highly recommend him. Forty Winks For Sale. What about this one? I bought a bed frame and literally its ripped off the bottom of some wooden pallet No packaging at all for the bed frame i bought its literally just pieces of dirty wood and I have to put together Not to mention the temporary bed they sent me is just sticks and planks from the garbage dump The mattress feels ok so that's not really a scam. I finally decided on the bed. What does damage constitute? At all. Worst customer service ever. Excellent customer service by Fiona at Thomastown store, Such excellent customer service at 40 Winks Bunbury WA, Advanced Comfort Mattress - Warranty not honoured as expected, NO REGRETS... everyone should sleep like this, delivering wrong mattress and very bad conversation, browse our top rated Australian mattresses. At forty winks they started at the bottom range and moved up until I was happy. After 2 dodgy mattresses in 2 months i managed to get most of my money back except for $100 which they kept for their troubles. Don't ever buy a King Koil and never from forty winks, they only care about making a sale then to inform you that King Koil is considered the worst mattress makers amongst customers. I was given an option of paying in full or just a deposit when I found that there would be a 4-5 week wait. 40 Winks Head Office arranged for Rosa to call me. Thank you Forty Winks Eltham. 2013 Ducati Diavel Carbon,
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Forty Winks SA is an online store for exclusive sleepwear for babies, toddlers, moms and moms-to-be. The request was refused outright by the team including [name removed]. She told me the mattress is HARPA assertived and made with spinal care so I'm guaranteed a good nights sleep. I emailed the store this morning but didn't hear back so I called them. I can only assume that this store is concerned with revenue rather than good, lasting relations with customers who would recommend good service to others. Contact Us. THEY LISTENED TO ME, my needs were not exploited. What?! (DFO South Wharf, Melbourne, VIC) terrible very terrible experience.I bought a king mattress in M they send my F firm one, and i realised after the delivery, (it was the customer service fault). They offer dual sided firmness options, which is ideal for shoppers who have different firmness requirements than their partners. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I called back the following day requesting to speak with a supervisor as i would like to make a formal complaint of the way this situations has been handled and if they only took the time to listen, they would see that the bed frame has defects from the manufacture STOKE Furniture. I slept easy that night thanks to her. These mattresses get good comfort scores from customers, but sadly have reports of sagging issues. I eventually went on to find a bed from somewhere else. These mattresses are priced lower than global brands and are Australian made. We were looking for a new mattress and we had already pick out one from another store. To which I said a new mattress. But Forty Winks included both these charges in the cancellation fee. There are plenty Forty Winks Competitors that actually have good Service and good Reviews. From a disappointed customer. Went to Forty Winks Toowoomba to buy a king plush mattress because of their special of any size mattress for the price of a single mattress. I read reviews, I talked to people. A scratch, a dent, a hole? The worst part is that even when they do get it they don't intend to deliver it to me until four days later...You would think that because I've waited for so long they would make an effort to get it to me sooner - but it's obviously not convenient for them. "Best mattress I ever owned! Bought a Forty Winks Hamilton queen mattress about 12 months ago. I’m not sure if anyone in their right mind would take up that option. JavaScript seems to be disabled in your browser. The pros: High profile, luxury mattresses with dual sided firmness options. King Koil Akita Firm Three Quarter Mattress Standard Length . View Product > SAVE 2000 . I will never buy from them again. So helpful! They were price matching another shop, although with a very bad grace. The pros: Moderately priced hybrid mattreses with zoned support and mid-grade foams. The cons: Some longevity issues reported by customers. We were taken to there warehouse to collect .The warehouse staff brought out the mattress when l looked at it l said "this is not the mattress l brought" the man said "yes it is they have changed the fabric" l replied no that is the mattress of the 2013 base l am getting l paid extra for a good mattress he replied" just take that one" l said "no just give me the one l paid for" he replied "lm not putting up with this ???? She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. Very disappointed and upset that we have paid for something we cannot sleep on and wouldn’t even try to sell to someone else. .just take it" l said NO give me the one l paid for again he said "lm not putting up with your.??????????????? Thank you Zac for a very wonderful purchasing experience at Nunawading store. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . Forty Winks were unmovable except to offer a free mattress cover and to drop the additional charge for the new mattress. A pleasant experience! I rang once I had possession, they checked and rang me back, and I had it delivered the following week. The owner of the Forty Winks Alexandria store ([name removed]) insinuated it was my fault and then told me to never to call the store again. I said to them, that from an ethical point of view, seeing as though it was a king bed and it was going upstairs, we should have been warned that any damage that may occur will not be covered. The cons: Problems with durability reported by some customers. I went in to buy a queen size mattress a few days before boxing day. Walked into the Midland WA store and purchased a mattress with details provided by salesman. And still I don't know when the bed is going to be replaced. Nevertheless, I decided to go ahead with buying the king mattress at a very large price. Find forty winks bedroom suites ads. I like a reasonably firm mattress, but on trying the medium Back care one, it seemed pretty good, so I ordered the bed and mattress, to be held til I was in my new place. Martina at 40 Winks Bunbury is an absolute star. Terrible customer service and plain rude. Dear Sealy and Dial a bed Centurion Mall. Their performance resembled total trickery and I am disgusted. We received ongoing updates via messaging and phone calls within an hour of my posting the problem, to the manufacturers staying in touch with us every step of the way, to the transport company keeping us always in the loop or where the new mattress was. I am thankful that this mattress will last me for around 6-8 years and next time I will only buy one online to avoid these dodgy people. Will definitely purchase from you again. Was R11,999 Now R9,999. That is the bed I want. we rang and made a complaint and they had someone come and take a look, this lady was nothing but inconsiderate and rude, she walked in, took one look at the mattress and said "well, I won't be able to inspect this mattress because it is dirty, you will need to pay for it to be cleaned before we can even consider looking at it, and after we see that it is cleaned, I still may not be able to take a look if it is still not up to standard" I was highly offended at this claim seeing how I like to keep my house tidy! Most customers like their Silent Partner mattress, but others had problems with the durability. Not what I was told in store. Here in starts the drama. He helped me find the best mattress for my budget and did not try to pressure me into paying more. These mattresses get good reviews from customers both in Australia and globally, but there are issues when it comes to the pricepoint. Bought bed frame & mattress at VIP sale night. They get good marks from customers on initial comfort, but they have some issues with durability and sagging. They feature innersprings with zoned ergonomics, which is designed to cradle the spine properly. FortyInks Watergardens went out of their way to hel my elderly mother with her new bed. More info. Who knows what other fine print exists that will void my warranty? I became annoyed by this response and explained that I'd take this to social media. I'm also concerned from a safety perspective just how safe this bed is, now. Should have walked out as soon as the saleswoman started to get pushy. the bed and base is in the bedroom and I am very happy, thanks to the delivery staff and the manager of Forty Winks. I have been selling and sleeping on a Spring Air mattress for 25 years. URGENT: MATTRESS REQUIRED. Still waiting to speak to the state manager..Have spoken to state manager but no real out come as all they will do is talk to everyone who was there at the time but as for knowing the out come they have privacy regulation"s which will not allow me to know what actions will be taken so in other words waste of time contacting them unbelievable, This mattress I purchased was Capri medium and it is so hot. When I arrived home, I noticed on the receipt that floorstock was underneath the description of my purchase. I'm extremely disappointed that an item in Forty Winks's inventory could break so easily under its own weight like this - it means my three year old son didn't have a place to sleep last night. However the frame is about 20cm too long for a King Single mattress (we bought both frame and mattress at Forty Winks at the same time). The pros: A variety of innerspring mattresses in multiple firmnesses with added spine support. She then wanders off to show me yet another bed that I do not want. They just dumped the bed, said sign here and couldnt get out of there quick enough and didnt say Thank You or anything which I thought was quite rude but apart from that I am happy with Forty Winks and would purchase from there again. This Pebble Puff Tencel 1" Polyester Mattress Pad is designed for maximum comfort and a rejuvenating night's rest. Happy with the service at Forty Winks Jindalee but as there’s no trial period for Crown mattresses we are stuck with it and made a very expensive mistake. Now, I understand that he was not obliged to give away any upcoming discount information, and he could have just said "I don't know anything about that; or, I can't say etc". We phoned Forty Winks after a little under 36 hours and was told we couldn't cancel as the mattress was already made except for the topping. Forty Winks have low star rating for a reason! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. "we won't sleep till you sleep" what a laugh. Was expecting the bed to be assembled as in the past instead it is all dumped on my front verandah with the delivery guys saying they are not allowed to enter the house. Customer service could not of been better. I sink down and its very uncomfortable to sleep on now. They answered all my questions and gave me more information than I was originally after. These mattresses come with a variety of firmness options and luxury features like pillow tops and hand-tufting. A.H.Beard is known for the popular King Koil brand of mattresses that are mid-priced versus other global competitors. Dial-A-Bed has a reputation for bargain bedding and quality service. Go for a real one. It is also not possible to return a mattress that has been slept on over change of mind due to hygiene issues, something which was not disclosed at time of sale. The bed frame (delivered after a month) was flimsy and had holes in the wood of the bedhead. They gave a 2 hour window for delivery and turned up on time, and were very friendly. I haven't asked for a refund because all I've seen in reviews is that it's practically impossible! My elderly parents bought a Forty-Winks mattress from the Centurion branch In October of last year. Not a good product at all. For prices in the thousands, some may find better luck buying from an online mattress brand. I had been looking for a bed for my spare room. The amount of information and advice I received from the staff was amazing. If I had waited the recommended amount of time for breaking in a new mattress before making a complaint, the health problems caused by this store's negligence would only have increased in severity. Forty Winks has a great employee working for them . The Forty Winks Revive Firm boasts the Pro-active Capsule Pocket system, combined with layers of firm, high resilience foam for maximum spine support whilst reducing partner disturbance for a better night's rest. Thankyou Nicola . Now I came back in the store a few days later (after boxing day) to pay the rest and what do I see, the mattress is around $600 cheaper than the price I paid. It turned out the guy yelling and abusing me was the Director for Bendigo forty wink.. He was rude on the phone. It wasn't written on their papers, but they did it cheerfully. We test mattresses from popular retailers and online bed in a box brands including Koala, Sealy, Snooze, Sleepmaker and more to help you find the best bed. Update: the people helping on this site have amazed me with how quickly and efficiently they've corrected this problem. It amazes me that these people are still in business. Delivery guys, Paul and his offsider, could not have been more helpful. Or this one. They use a "bed match" gimmick to get you in and direct you towards the mattresses they want to sell irrespective of whether it's what you need. Sealy Turnberry Medium Three Quarter Mattress Extra Length . The On Credit amount shown is based on 12 monthly repayments (including interest charged at 20.50%* per year and excluding Mobicred's set-up and service fees). Rotated once monthly as stated on the mattress care instructions. Forty Winks is a mattress retailer that has stores across Australia and also ships mattresses and bedroom furniture from their online store as well. We purchased a King size Bed set from Forty Wink Jindalee, the sales person was [name removed]. Not once did she mention floorstock, although in hindsight, my husband said it was on one of the signs in the store (not on the mattress I was buying though), but I did not notice that sign. I walked out the the store highly confident with what I had purchase. Dirty rotten scoundrels. I am overall very happy with the furniture and sealy mattress. I called the store to say that I wanted a refund because I had purchased this mattress on the basis of a dishonest sales pitch. I miss my bed when I stay anywhere else. We agreed to exchange the bedhead that was delivered for the display bedhead as the best option. None of the staff mentioned this "place order 4 weeks piror" thing to me when i paid my deposit! What's worse is the warranty on the mattress says it will be void if the mattress is on a saggy and non-supportive frame. We'll go through each in detail below so that you can get a better sense of what you are buying.So here they are... Silent Partner is an exclusive brand to Forty Winks, which enables it to be sold at a lower pricepoint and also have more lenient exchanges. If i don't want to place an order, why the hell i am paying you the deposit??? When we came back and asked the staff about this they said it was the design, but this wasn’t explained to us on VIP night and the bedhead on the display was smooth and had no holes. My purchase started back in Nov 2014, till delivery in mid May 2015. We didn't have any idea on mattress but he was not willing to show us any others. The salesman at Forty Winks at Bennetts Green was the most helpful I've encountered. :-(, Arranged for Dept of CPFS to pay for a bed and furniture as we had in the past. OMG we’ve just put down a deposit for our ( expensive) new mattress with forty winks at bundaberg ........after reading some of these reviews , I’m really worried now about quality/ after sales service/ delivery/ so many people said that their brand new mattress sagged and had terrible problems within a few months..... We had a brilliant young sales person, who was quite new to the job, but gave us 120% of her time and knowledge ( she was happy to defer to a more experienced person a few times, which we were happy with) this was one of the reasons we happily bought the mattres. Furniture shopping is an oftentimes tedious and mundane task. I suffer from neck and back pain and my comfort is different to my partners. My old mattress was only 6 years old but recently in the last few years I started having back pain every morning. Aside from the price, the Active Sleep mattress range also offers ideal back support and a soft comfort layer that ensures optimal back support is paired perfectly with upper softness. Free Local Delivery On Online Orders over R2999. There is so much more to this story but ill leave it at that and just say that every single person I have dealt with regarding this matter has been uncooperative and the customer service is an absolute joke. Thank you so much Sealy and the team at Forty Winks, West Gosford. Went in to the mild end home maker store in Adelaide and was served by Simon. When put together, two singles make up a king size bed. I thought about what he would need as he grew and started going to school. Their mattresses start well below $1,000 and come with traditional mattress designs with coils being the focus. Take it from me - forget the $50 special from some discount store, and invest in a good mattress." We narrowed it down to 3 in different price categories and we alone decided to purchase the more expensive brand (although it was on sale). The bed was comfortable in the first 3 months, March, April and May. Nothing was too much trouble for her. I was then told by Forty Winks a replacement part would be sent out to me but they could not give me a delivery day. "I don't mean to sound hokey, but it is seriously the most comfortable mattress I have ever slept on. Before you add an item to your cart, you'll need to apply for a Mobicred account via the Mobicred website. Is this the right way to treat a customer who has bought a bed which broke under its own weight and could have injured his child. Upon ordering, I said to the sales guy at (crossroads) that I have stairs and that my Kind Bed Mattress will need to be taken upstairs. No efforts to have us return as mildy satisfied customers. With the guarantee the comfort wouldn’t be the same. I bought a bed with mould growing on the wood frames. Serta manufactures traditional mattresses with updated features like pocketed coils and luxury pillow tops. Delivery & rude staff at Auburn Store nsw. I can't remember the last time I ever wanted to punch someone, but I would have loved to have punched him. very happy with our choice of mattress also . Tried to make a warranty claim for collapsed springs without any success. The delivery drivers replied any damage that results in them delivering the product is not going to be covered. Forty Winks incurred no costs but ended up with a healthy cancellation fee of $1,300. This is for a queen sized bed which didn't come with a middle bar to stablailse it. Shop Australia's widest range of mattresses, bases and ensembles from leading brands including Sealy, King Koil, My Side, Serta, SleepMaker, Tempur and more. He was extremely polite and helpful, I would highly recommend him. Forty Winks For Sale. What about this one? I bought a bed frame and literally its ripped off the bottom of some wooden pallet No packaging at all for the bed frame i bought its literally just pieces of dirty wood and I have to put together Not to mention the temporary bed they sent me is just sticks and planks from the garbage dump The mattress feels ok so that's not really a scam. I finally decided on the bed. What does damage constitute? At all. Worst customer service ever. Excellent customer service by Fiona at Thomastown store, Such excellent customer service at 40 Winks Bunbury WA, Advanced Comfort Mattress - Warranty not honoured as expected, NO REGRETS... everyone should sleep like this, delivering wrong mattress and very bad conversation, browse our top rated Australian mattresses. At forty winks they started at the bottom range and moved up until I was happy. After 2 dodgy mattresses in 2 months i managed to get most of my money back except for $100 which they kept for their troubles. Don't ever buy a King Koil and never from forty winks, they only care about making a sale then to inform you that King Koil is considered the worst mattress makers amongst customers. I was given an option of paying in full or just a deposit when I found that there would be a 4-5 week wait. 40 Winks Head Office arranged for Rosa to call me. Thank you Forty Winks Eltham. 2013 Ducati Diavel Carbon,
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To top it off, when we did buy a mattress there, he called my wife "sweetie" all the way through. Get luxury wear for little ones by Fit For An Angel Sylvia at Eltham store was extremely helpful with advice, organising urgent delivery of mattress and keeping me informed of progress on two separate occasions. We purchased a king size bed frame, when it was delivered we unpacked and noticed some minor defects. No one rang in the morning. If the salesperson had been upfront about the floorstock it would not have awakened a sense of 'being snowed' and I would have coped with the extra effort required to protect the mattress. The gents brought it all in and were about to go when I asked about setting it up. Delivery was timely and so giving two stars. I walk into my local store of Forty Winks, cash in hand. The cons: Prices are quite high and some sleepers report durability issues. The service as last year was second to none. I purchased a Tempur mattress and electric base from them. Bought a My Side (Series 4 - Green) mattress from their Logan store. I will never shop at this store again and I will be advising everyone I possibly can not to shop at this store, we have been treated so badly and if that's how this company does business they should be shut down!! In the three weeks I have owned this mattress I have suffered back pain severe enough to require physiotherapy. Genuine buyers only. Diana. I have tried to contact Forty Winks multiple times on multiple channels, calls and emails. And it is end of sept today, still no calls from them. But instead this dodgy salesman looked me in the eye and said "NO, we will not be having any boxing day sales." It has latex and memory foam causing heavy sweating as it doesn't breathe. Like always, the mattresses were on "sale". It is Christmas time, and even the lean, lank, solemn looking parson unbends in dignity for the occasion, and while forming one of a circle round the blazing logs, cup in hand, essays to joke, but being ‘coughed down’ for the attempt, winks ominously at the egg-nog, and apostrophises largely on the vanity of things generally. Customer service was convincing on that night but everything that followed was a frustration. No mention was made of the fact that this mattress is incompatible with certain types of wooden slats nor that this can potentially void the warranty. Hannah - Number 1 - knows her stuff Went into the watergardens store to upgrade to a king from a queen. It's taken nearly 8 and they have reneged on installing it, they've just dumped it in the bedroom and left. The worst customer service. I have had this mattress for 2 years now and I still recommend it to people. Sandra and her team were incredibly helpful with excellent customer service. I will be doing all future purchases through the port macquarie shop or a different chain altogether. Eco friendly choice. 3.7K likes. Would never go anywhere else ! We have been sleeping on a myside personalised bed, where one side is his support and myside is my level of support. Got the replacement 4 weeks later in December just before going overseas for Christmas and when I returned from holidays and tried to put it on in Jan 2018 it was too big for the base this time! After sleeping on the overall cost of $5,109, we decided that with the deterioration of my husband's health, we would wait a bit longer to outlay that amount of money when there was a huge risk soiling could render the new mattress unusable after a short time. Eventually they agreed to do so. Was struggling to find the perfect bed for me & was recommend Forty Winks from a friend. The new mattress and base were flawless and we slept like logs. once approached the store about inconsistency they just wiped their hands of me. It's now been two weeks and I have a kink in my neck, my arm and no amount of rotating the mattress (like specified) is helping. This was not an option for him. Sealy is a global mattress brand that is known for their posture focused mattresses. We just bought a new bed frame and mattress (service was amazing) we got it home and set it up. I bought in store and was wrongly advised by the salesman and not advised of my options, therefore I trusted that I was purchasing what was on display. The cons: The prices are quite high for the materials used. We have been contacting Dial-a-bed every week for the last 2 months without resolution on whether this mattress will be exchanged or not. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. That has damaged the top hole so badly and irreparably that the bed rail cannot be safely fixed into place. They also provided me useful tips on assembling the bed. We can’t sleep on this mattress and are now sleeping in 2 separate spare beds to get a good nights sleep. I am so disappointed in the way I was not only treated but the option presented to me as well as the clear fault and poor quality of this expensive product. I wish more people can see reviews before purchasing anything from any store, especially this one. liars and cheats. As a result they don't close correctly without causing damage to the frame and brackets. all i can say it was very bad experience very bad. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Was R12,299 Now R10,299. View Product > Forty Winks SA is an online store for exclusive sleepwear for babies, toddlers, moms and moms-to-be. The request was refused outright by the team including [name removed]. She told me the mattress is HARPA assertived and made with spinal care so I'm guaranteed a good nights sleep. I emailed the store this morning but didn't hear back so I called them. I can only assume that this store is concerned with revenue rather than good, lasting relations with customers who would recommend good service to others. Contact Us. THEY LISTENED TO ME, my needs were not exploited. What?! (DFO South Wharf, Melbourne, VIC) terrible very terrible experience.I bought a king mattress in M they send my F firm one, and i realised after the delivery, (it was the customer service fault). They offer dual sided firmness options, which is ideal for shoppers who have different firmness requirements than their partners. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I called back the following day requesting to speak with a supervisor as i would like to make a formal complaint of the way this situations has been handled and if they only took the time to listen, they would see that the bed frame has defects from the manufacture STOKE Furniture. I slept easy that night thanks to her. These mattresses get good comfort scores from customers, but sadly have reports of sagging issues. I eventually went on to find a bed from somewhere else. These mattresses are priced lower than global brands and are Australian made. We were looking for a new mattress and we had already pick out one from another store. To which I said a new mattress. But Forty Winks included both these charges in the cancellation fee. There are plenty Forty Winks Competitors that actually have good Service and good Reviews. From a disappointed customer. Went to Forty Winks Toowoomba to buy a king plush mattress because of their special of any size mattress for the price of a single mattress. I read reviews, I talked to people. A scratch, a dent, a hole? The worst part is that even when they do get it they don't intend to deliver it to me until four days later...You would think that because I've waited for so long they would make an effort to get it to me sooner - but it's obviously not convenient for them. "Best mattress I ever owned! Bought a Forty Winks Hamilton queen mattress about 12 months ago. I’m not sure if anyone in their right mind would take up that option. JavaScript seems to be disabled in your browser. The pros: High profile, luxury mattresses with dual sided firmness options. King Koil Akita Firm Three Quarter Mattress Standard Length . View Product > SAVE 2000 . I will never buy from them again. So helpful! They were price matching another shop, although with a very bad grace. The pros: Moderately priced hybrid mattreses with zoned support and mid-grade foams. The cons: Some longevity issues reported by customers. We were taken to there warehouse to collect .The warehouse staff brought out the mattress when l looked at it l said "this is not the mattress l brought" the man said "yes it is they have changed the fabric" l replied no that is the mattress of the 2013 base l am getting l paid extra for a good mattress he replied" just take that one" l said "no just give me the one l paid for" he replied "lm not putting up with this ???? She didnt try and push a certain brand onto us, and spent a lot of time explaining all we needed to know. Very disappointed and upset that we have paid for something we cannot sleep on and wouldn’t even try to sell to someone else. .just take it" l said NO give me the one l paid for again he said "lm not putting up with your.??????????????? Thank you Zac for a very wonderful purchasing experience at Nunawading store. We thought we would just look in Forty Wink before we made our purchase and I’m glad we did . Forty Winks were unmovable except to offer a free mattress cover and to drop the additional charge for the new mattress. A pleasant experience! I rang once I had possession, they checked and rang me back, and I had it delivered the following week. The owner of the Forty Winks Alexandria store ([name removed]) insinuated it was my fault and then told me to never to call the store again. I said to them, that from an ethical point of view, seeing as though it was a king bed and it was going upstairs, we should have been warned that any damage that may occur will not be covered. The cons: Problems with durability reported by some customers. I went in to buy a queen size mattress a few days before boxing day. Walked into the Midland WA store and purchased a mattress with details provided by salesman. And still I don't know when the bed is going to be replaced. Nevertheless, I decided to go ahead with buying the king mattress at a very large price. Find forty winks bedroom suites ads. I like a reasonably firm mattress, but on trying the medium Back care one, it seemed pretty good, so I ordered the bed and mattress, to be held til I was in my new place. Martina at 40 Winks Bunbury is an absolute star. Terrible customer service and plain rude. Dear Sealy and Dial a bed Centurion Mall. Their performance resembled total trickery and I am disgusted. We received ongoing updates via messaging and phone calls within an hour of my posting the problem, to the manufacturers staying in touch with us every step of the way, to the transport company keeping us always in the loop or where the new mattress was. I am thankful that this mattress will last me for around 6-8 years and next time I will only buy one online to avoid these dodgy people. Will definitely purchase from you again. Was R11,999 Now R9,999. That is the bed I want. we rang and made a complaint and they had someone come and take a look, this lady was nothing but inconsiderate and rude, she walked in, took one look at the mattress and said "well, I won't be able to inspect this mattress because it is dirty, you will need to pay for it to be cleaned before we can even consider looking at it, and after we see that it is cleaned, I still may not be able to take a look if it is still not up to standard" I was highly offended at this claim seeing how I like to keep my house tidy! Most customers like their Silent Partner mattress, but others had problems with the durability. Not what I was told in store. Here in starts the drama. He helped me find the best mattress for my budget and did not try to pressure me into paying more. These mattresses get good reviews from customers both in Australia and globally, but there are issues when it comes to the pricepoint. Bought bed frame & mattress at VIP sale night. They get good marks from customers on initial comfort, but they have some issues with durability and sagging. They feature innersprings with zoned ergonomics, which is designed to cradle the spine properly. FortyInks Watergardens went out of their way to hel my elderly mother with her new bed. More info. Who knows what other fine print exists that will void my warranty? I became annoyed by this response and explained that I'd take this to social media. I'm also concerned from a safety perspective just how safe this bed is, now. Should have walked out as soon as the saleswoman started to get pushy. the bed and base is in the bedroom and I am very happy, thanks to the delivery staff and the manager of Forty Winks. I have been selling and sleeping on a Spring Air mattress for 25 years. URGENT: MATTRESS REQUIRED. Still waiting to speak to the state manager..Have spoken to state manager but no real out come as all they will do is talk to everyone who was there at the time but as for knowing the out come they have privacy regulation"s which will not allow me to know what actions will be taken so in other words waste of time contacting them unbelievable, This mattress I purchased was Capri medium and it is so hot. When I arrived home, I noticed on the receipt that floorstock was underneath the description of my purchase. I'm extremely disappointed that an item in Forty Winks's inventory could break so easily under its own weight like this - it means my three year old son didn't have a place to sleep last night. However the frame is about 20cm too long for a King Single mattress (we bought both frame and mattress at Forty Winks at the same time). The pros: A variety of innerspring mattresses in multiple firmnesses with added spine support. She then wanders off to show me yet another bed that I do not want. They just dumped the bed, said sign here and couldnt get out of there quick enough and didnt say Thank You or anything which I thought was quite rude but apart from that I am happy with Forty Winks and would purchase from there again. This Pebble Puff Tencel 1" Polyester Mattress Pad is designed for maximum comfort and a rejuvenating night's rest. Happy with the service at Forty Winks Jindalee but as there’s no trial period for Crown mattresses we are stuck with it and made a very expensive mistake. Now, I understand that he was not obliged to give away any upcoming discount information, and he could have just said "I don't know anything about that; or, I can't say etc". We phoned Forty Winks after a little under 36 hours and was told we couldn't cancel as the mattress was already made except for the topping. Forty Winks have low star rating for a reason! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. "we won't sleep till you sleep" what a laugh. Was expecting the bed to be assembled as in the past instead it is all dumped on my front verandah with the delivery guys saying they are not allowed to enter the house. Customer service could not of been better. I sink down and its very uncomfortable to sleep on now. They answered all my questions and gave me more information than I was originally after. These mattresses come with a variety of firmness options and luxury features like pillow tops and hand-tufting. A.H.Beard is known for the popular King Koil brand of mattresses that are mid-priced versus other global competitors. Dial-A-Bed has a reputation for bargain bedding and quality service. Go for a real one. It is also not possible to return a mattress that has been slept on over change of mind due to hygiene issues, something which was not disclosed at time of sale. The bed frame (delivered after a month) was flimsy and had holes in the wood of the bedhead. They gave a 2 hour window for delivery and turned up on time, and were very friendly. I haven't asked for a refund because all I've seen in reviews is that it's practically impossible! My elderly parents bought a Forty-Winks mattress from the Centurion branch In October of last year. Not a good product at all. For prices in the thousands, some may find better luck buying from an online mattress brand. I had been looking for a bed for my spare room. The amount of information and advice I received from the staff was amazing. If I had waited the recommended amount of time for breaking in a new mattress before making a complaint, the health problems caused by this store's negligence would only have increased in severity. Forty Winks has a great employee working for them . The Forty Winks Revive Firm boasts the Pro-active Capsule Pocket system, combined with layers of firm, high resilience foam for maximum spine support whilst reducing partner disturbance for a better night's rest. Thankyou Nicola . Now I came back in the store a few days later (after boxing day) to pay the rest and what do I see, the mattress is around $600 cheaper than the price I paid. It turned out the guy yelling and abusing me was the Director for Bendigo forty wink.. He was rude on the phone. It wasn't written on their papers, but they did it cheerfully. We test mattresses from popular retailers and online bed in a box brands including Koala, Sealy, Snooze, Sleepmaker and more to help you find the best bed. Update: the people helping on this site have amazed me with how quickly and efficiently they've corrected this problem. It amazes me that these people are still in business. Delivery guys, Paul and his offsider, could not have been more helpful. Or this one. They use a "bed match" gimmick to get you in and direct you towards the mattresses they want to sell irrespective of whether it's what you need. Sealy Turnberry Medium Three Quarter Mattress Extra Length . The On Credit amount shown is based on 12 monthly repayments (including interest charged at 20.50%* per year and excluding Mobicred's set-up and service fees). Rotated once monthly as stated on the mattress care instructions. Forty Winks is a mattress retailer that has stores across Australia and also ships mattresses and bedroom furniture from their online store as well. We purchased a King size Bed set from Forty Wink Jindalee, the sales person was [name removed]. Not once did she mention floorstock, although in hindsight, my husband said it was on one of the signs in the store (not on the mattress I was buying though), but I did not notice that sign. I walked out the the store highly confident with what I had purchase. Dirty rotten scoundrels. I am overall very happy with the furniture and sealy mattress. I called the store to say that I wanted a refund because I had purchased this mattress on the basis of a dishonest sales pitch. I miss my bed when I stay anywhere else. We agreed to exchange the bedhead that was delivered for the display bedhead as the best option. None of the staff mentioned this "place order 4 weeks piror" thing to me when i paid my deposit! What's worse is the warranty on the mattress says it will be void if the mattress is on a saggy and non-supportive frame. We'll go through each in detail below so that you can get a better sense of what you are buying.So here they are... Silent Partner is an exclusive brand to Forty Winks, which enables it to be sold at a lower pricepoint and also have more lenient exchanges. If i don't want to place an order, why the hell i am paying you the deposit??? When we came back and asked the staff about this they said it was the design, but this wasn’t explained to us on VIP night and the bedhead on the display was smooth and had no holes. My purchase started back in Nov 2014, till delivery in mid May 2015. We didn't have any idea on mattress but he was not willing to show us any others. The salesman at Forty Winks at Bennetts Green was the most helpful I've encountered. :-(, Arranged for Dept of CPFS to pay for a bed and furniture as we had in the past. OMG we’ve just put down a deposit for our ( expensive) new mattress with forty winks at bundaberg ........after reading some of these reviews , I’m really worried now about quality/ after sales service/ delivery/ so many people said that their brand new mattress sagged and had terrible problems within a few months..... We had a brilliant young sales person, who was quite new to the job, but gave us 120% of her time and knowledge ( she was happy to defer to a more experienced person a few times, which we were happy with) this was one of the reasons we happily bought the mattres. Furniture shopping is an oftentimes tedious and mundane task. I suffer from neck and back pain and my comfort is different to my partners. My old mattress was only 6 years old but recently in the last few years I started having back pain every morning. Aside from the price, the Active Sleep mattress range also offers ideal back support and a soft comfort layer that ensures optimal back support is paired perfectly with upper softness. Free Local Delivery On Online Orders over R2999. There is so much more to this story but ill leave it at that and just say that every single person I have dealt with regarding this matter has been uncooperative and the customer service is an absolute joke. Thank you so much Sealy and the team at Forty Winks, West Gosford. Went in to the mild end home maker store in Adelaide and was served by Simon. When put together, two singles make up a king size bed. I thought about what he would need as he grew and started going to school. Their mattresses start well below $1,000 and come with traditional mattress designs with coils being the focus. Take it from me - forget the $50 special from some discount store, and invest in a good mattress." We narrowed it down to 3 in different price categories and we alone decided to purchase the more expensive brand (although it was on sale). The bed was comfortable in the first 3 months, March, April and May. Nothing was too much trouble for her. I was then told by Forty Winks a replacement part would be sent out to me but they could not give me a delivery day. "I don't mean to sound hokey, but it is seriously the most comfortable mattress I have ever slept on. Before you add an item to your cart, you'll need to apply for a Mobicred account via the Mobicred website. Is this the right way to treat a customer who has bought a bed which broke under its own weight and could have injured his child. Upon ordering, I said to the sales guy at (crossroads) that I have stairs and that my Kind Bed Mattress will need to be taken upstairs. No efforts to have us return as mildy satisfied customers. With the guarantee the comfort wouldn’t be the same. I bought a bed with mould growing on the wood frames. Serta manufactures traditional mattresses with updated features like pocketed coils and luxury pillow tops. Delivery & rude staff at Auburn Store nsw. I can't remember the last time I ever wanted to punch someone, but I would have loved to have punched him. very happy with our choice of mattress also . Tried to make a warranty claim for collapsed springs without any success. The delivery drivers replied any damage that results in them delivering the product is not going to be covered. Forty Winks incurred no costs but ended up with a healthy cancellation fee of $1,300. This is for a queen sized bed which didn't come with a middle bar to stablailse it. Shop Australia's widest range of mattresses, bases and ensembles from leading brands including Sealy, King Koil, My Side, Serta, SleepMaker, Tempur and more. He was extremely polite and helpful, I would highly recommend him. Forty Winks For Sale. What about this one? I bought a bed frame and literally its ripped off the bottom of some wooden pallet No packaging at all for the bed frame i bought its literally just pieces of dirty wood and I have to put together Not to mention the temporary bed they sent me is just sticks and planks from the garbage dump The mattress feels ok so that's not really a scam. I finally decided on the bed. What does damage constitute? At all. Worst customer service ever. Excellent customer service by Fiona at Thomastown store, Such excellent customer service at 40 Winks Bunbury WA, Advanced Comfort Mattress - Warranty not honoured as expected, NO REGRETS... everyone should sleep like this, delivering wrong mattress and very bad conversation, browse our top rated Australian mattresses. At forty winks they started at the bottom range and moved up until I was happy. After 2 dodgy mattresses in 2 months i managed to get most of my money back except for $100 which they kept for their troubles. Don't ever buy a King Koil and never from forty winks, they only care about making a sale then to inform you that King Koil is considered the worst mattress makers amongst customers. I was given an option of paying in full or just a deposit when I found that there would be a 4-5 week wait. 40 Winks Head Office arranged for Rosa to call me. Thank you Forty Winks Eltham.
